TERMS OF SERVICE

Last updated: 20th September 2026

Overview

This website is operated by The White Lotus Boutique Ltd. Throughout the Site, the terms “we”, “us” and “our” refer to The White Lotus Boutique Ltd.

The White Lotus Boutique Ltd offers this website, www.thewhitelotus.uk, including all information, tools, products and services available from this Site to you, the user, subject to your acceptance of the terms, conditions, policies and notices stated here.

By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions and policies referenced within them or made available elsewhere on our Site.

These Terms apply to all users of the Site, including browsers, customers and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the Site, you agree to these Terms.

If you do not agree to these Terms, you should not access the website or use our Services.

Any new features, products or tools added to our store will also be subject to these Terms.

We may update or replace any part of these Terms by posting an updated version on our Site. Where appropriate, we will notify you of material changes. Your continued use of the Site following any changes will constitute acceptance of the updated Terms where permitted by law.

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products and Services to you.

1. Online Store Terms

By using our Site and placing an order, you confirm that you are legally capable of entering into a binding contract or are otherwise using the Site with appropriate permission.

You must not use our products or Services for any illegal or unauthorised purpose.

You must not use the Service in a way that violates applicable laws, including intellectual property and copyright laws.

You must not transmit viruses, malicious software, worms or any other code of a destructive nature.

A serious breach of these Terms may result in your access to our Services being suspended or terminated.

2. General Conditions

We reserve the right to refuse or restrict access to our Service where we have a legitimate reason to do so, including suspected fraud, misuse of the Site, abusive behaviour or a breach of these Terms.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, access to the Service or content on the website without our express written permission, except where permitted by law.

The headings used in these Terms are included for convenience only and do not affect their interpretation.

3. Website Information

We take reasonable care to ensure that information provided on our Site is accurate and current.

However, information may occasionally contain errors or become outdated.

Information provided on our Site is for general information and should not be relied upon where more specific or professional information is required.

The Site may contain historical information that is provided for reference only.

We reserve the right to modify the content of the Site at any time.

Nothing in this section affects any statutory rights you may have as a consumer.

4. Prices and Changes to the Service

Prices for our products may change from time to time.

Any price change will not affect an order that has already been accepted by us unless there has been an obvious pricing error or another circumstance in which applicable law permits us to make a correction.

We may modify, suspend or discontinue all or part of the Site or Service where reasonably necessary.

We will not be liable for changes to or discontinuation of the Site except where liability cannot lawfully be excluded.

5. Products and Services

Certain products may be available exclusively through our online store and may be available only in limited quantities.

Returns, refunds and exchanges are governed by our Returns & Refunds Policy and your statutory consumer rights.

We make reasonable efforts to display product photographs, colours, dimensions and descriptions accurately.

However, colours may appear differently depending on your device, screen settings and lighting.

Many of our products may feature handmade, hand-finished, distressed, antiqued, rustic or intentionally aged characteristics. Where applicable, slight variations in colour, finish, texture or appearance may occur and form part of the character of the product.

Measurements supplied are approximate unless expressly stated otherwise.

We reserve the right to limit quantities of products where reasonably necessary, including where stock is limited or we reasonably suspect purchases are being made for unauthorised resale.

Products, descriptions, availability and prices may be changed or discontinued from time to time.

Nothing in these Terms excludes your statutory rights in relation to products that are faulty, not as described or otherwise fail to conform to your legal rights.

6. Orders, Billing and Account Information

When you place an order with us, you are making an offer to purchase the products in your basket.

Receipt of an order confirmation does not necessarily mean that your order has been accepted. A contract for the purchase of goods is formed when we accept and process your order in accordance with our checkout and fulfilment process.

We reserve the right to refuse or cancel an order where we have a legitimate reason to do so.

Reasons may include:

• A product being unavailable.

• An obvious error in the price or product description.

• Payment being declined or unable to be authorised.

• Suspected fraud or unauthorised activity.

• An order breaching purchasing restrictions.

• A delivery address being outside an area we are able to serve.

If we cancel an order after payment has been taken, we will refund the relevant amount using the appropriate payment method.

You agree to provide current, complete and accurate purchase and account information.

You should promptly update your information where necessary so that we can complete transactions and contact you regarding your order.

For information about returns and refunds, please refer to our Returns & Refunds Policy.

7. Delivery

Delivery times shown on our Site are estimates unless expressly stated otherwise.

We will take reasonable steps to deliver products within the estimated timeframe provided.

Delivery may occasionally be affected by circumstances outside our reasonable control.

Please ensure that the delivery address supplied when ordering is complete and accurate.

Additional charges may apply where a delivery cannot be completed because incorrect or incomplete delivery information has been supplied, where permitted by law.

Further information is available in our Delivery Policy.

8. Optional Third-Party Tools

We may provide access to tools, applications or services supplied by third parties.

Your use of third-party services may also be governed by the terms and privacy policies of those providers.

We are not responsible for third-party tools or services except to the extent required by applicable law.

We may introduce additional Services, tools or features in the future. Unless otherwise stated, these will also be subject to these Terms.

9. Third-Party Links

Our Site may contain links to third-party websites or services.

These websites are not necessarily owned or controlled by The White Lotus Boutique Ltd.

We are not responsible for the content, accuracy, security, availability or privacy practices of third-party websites.

We recommend reviewing the relevant terms, conditions and privacy policies before purchasing from or providing information to a third party.

10. Reviews, Comments and Other Submissions

You may be able to submit reviews, photographs, feedback, suggestions or other content to us.

You are responsible for ensuring that content you submit is accurate and lawful and does not infringe the rights of another person.

Content must not:

• Infringe copyright, trade marks or other intellectual property rights.

• Be defamatory, unlawful, threatening or abusive.

• Contain malicious software or code.

• Contain deliberately false or misleading information.

• Impersonate another person.

• Unlawfully disclose another person's personal information.

Where you submit content for publication, you grant us permission to use, reproduce and display that content in connection with our business and Services, subject to applicable law.

We may remove content where we reasonably consider it unlawful, inappropriate, misleading or in breach of these Terms.

11. Personal Information

Your submission and our processing of personal information through the Site is governed by our Privacy Policy.

Our Privacy Policy explains what information we collect, why we collect it, how it may be used and your rights in relation to your personal information.

12. Errors, Inaccuracies and Omissions

Occasionally, information on our Site may contain typographical errors, inaccuracies or omissions relating to matters such as:

• Product descriptions.

• Prices.

• Promotions.

• Offers.

• Delivery charges.

• Delivery times.

• Product availability.

We reserve the right to correct genuine errors and update information.

Where an obvious error affects an order you have placed, we may contact you to explain the error and provide appropriate options, which may include confirming the order at the correct price or cancelling it and issuing a refund.

Nothing in this section limits your statutory consumer rights.

13. Prohibited Uses

You must not use our Site or its content:

• For any unlawful purpose.

• To encourage another person to participate in unlawful activity.

• To violate applicable laws or regulations.

• To infringe our intellectual property rights or those of another person.

• To harass, threaten, abuse, defame or unlawfully discriminate against another person.

• To submit deliberately false or misleading information.

• To transmit viruses, malware or malicious code.

• To unlawfully collect or track another person's personal information.

• To spam, phish or engage in similar malicious activity.

• To interfere with or circumvent the security of our Site, Services or associated systems.

• To scrape, crawl or extract content or data in a manner that violates applicable law or our rights.

We may suspend or terminate access to the Service where these restrictions are breached.

14. Intellectual Property

Unless otherwise stated, the content of this Site, including branding, logos, text, graphics, photographs, product imagery, website design and other materials, is owned by or licensed to The White Lotus Boutique Ltd and is protected by applicable intellectual property laws.

You may use the Site for your personal, non-commercial shopping purposes.

You must not reproduce, distribute, commercially exploit or otherwise use our intellectual property without our prior written permission except where permitted by law.

15. Disclaimer and Limitation of Liability

We aim to keep our Site available, secure and functioning correctly, but we cannot guarantee that access will always be uninterrupted or error-free.

We may temporarily suspend access for maintenance, security, technical or other operational reasons.

Nothing in these Terms excludes or limits liability where it would be unlawful for us to do so.

In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.

Nothing in these Terms affects your statutory rights as a consumer.

Subject to these protections and to the maximum extent permitted by law, we will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by a consumer using products for personal purposes.

16. Indemnity

Where permitted by law, if you use our Site for business purposes, you agree to be responsible for losses or claims arising directly from your unlawful use of the Site or material breach of these Terms.

This provision does not affect rights or protections available to consumers under applicable law.

17. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as severed to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

18. Termination

These Terms remain effective while you use our Site and Services.

You may stop using our Services at any time.

We may suspend or terminate your access where you materially breach these Terms, engage in fraudulent or unlawful activity or misuse our Services.

Any rights and obligations that arose before termination will remain unaffected.

19. Entire Agreement

These Terms, together with our Privacy Policy, Returns & Refunds Policy, Delivery Policy and any other policies expressly incorporated into them, form the agreement governing your use of our Site and Services.

Failure by us to enforce a provision of these Terms does not constitute a waiver of that provision or our rights.

20. Governing Law

These Terms and any contract between you and The White Lotus Boutique Ltd are governed by the laws applicable in the United Kingdom.

If you are a consumer, you will retain any mandatory legal protections and rights available to you under the laws applicable where you live.

Nothing in these Terms limits any right you may have to bring proceedings in a court that has jurisdiction under applicable consumer law.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices or applicable law.

The latest version will be available on this page.

Where appropriate, we will take reasonable steps to notify customers of material changes.

22. Contact Information

Questions regarding these Terms of Service can be sent to:

The White Lotus Boutique Ltd
86–90 Paul Street
London
EC2A 4NE
United Kingdom

Email: hello@thewhitelotus.uk
Website: www.thewhitelotus.uk